This message may occur when you are attempting to run or print an Accounts Receivable Aging or Customer Ledger Report. The message is indicating a customer record within People’s Choice^® for a particular customer or group of customers is out of balance. It is extremely difficult to determine exactly where the problem is originating and/or which files may be affected. However the severity of the problem can be checked by running the following FoxPro command.

• To determine the extent of the problem go to the Utilities Menu in the Accounts Receivable Module, choose System Access and type the password Fox. After entering the password press <Enter>. At the command line type, Do arverify with "nostop". This will analyze all customers in the system, and compare their transaction data to their balance. A list of the bad records will appear on screen. If the list contains 1 or 2 customers, you could elect to run "arverify" specifically for those customers by following the above directions and substituting the "nostop" with the customer code. (example; Do arverify with "AP001") This procedure will display where the error is originating. You could attempt to correct BUT this is a very time consuming process that may create more problems and not even fix the original ones. The only proper way to eliminate these errors is to restore from a clean backup.